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Technical Support

Phone Support

Technical Support is available by phone for $.75 per minute. You can reach our Tech Support staff by calling 360-371-4942. If we miss your call, please leave us a message. We do our best to return all calls by the end of each business day. We are here from 9:00 to 5:00 Pacific time, Monday-Friday.

Email Support

Technical Support is available by email for $5 per issue or $10 for a message addressing multiple issues. To obtain Support via email, please send your message to one of the following:

SmartEditSupport@macrosystem.us (for Avio, Kron, Prestige, Solitaire, and Renommee users)
BogartSupport@macrosystem.us (for S-2000, S-4000, and S-4100 users)

Be sure to include the following items in your message:
Your name
Casablanca Serial Number
Credit Card number and expiration date
System Software version
DVD Arabesk version (if applicable)
Version numbers of any other software that is relevant to your question
Monitor mode (single video, single VGA, or dual monitor mode)
Your specific question

Support Contracts

A Support Contract will provide you with phone and email support for $249 per year. If you are using our products at a school, be sure to ask about school pricing.

Free Support options

Our website features answers to some of the most frequently asked questions .

There are some other great options available for free support. Please check out the Casablanca Forum and the Cassie Tips List. Both offer fast and free answers to your Casablanca questions.

Your local Casablanca Dealer can alsobe a great source of information as well.

Other Support options

CasablancaExpert.com

This subscription based website by Chet Davis is the largest collection of tutorials, tips and techniques anywhere that is solely dedicated to editing on a Casablanca.  As a member of Chet's website you’ll have unlimited access to more than 300 pages of 'how-tos' in the form of tutorials, tips and tricks 24 hours a day, 7 days a week - along with more than 30 streaming online videos.  All these resources are indexed by menu screen as well as software title for easy access. 


Casablanca Expert Tutorial DVDs

Chet has also been producing instructional DVDs.  His Casablanca Foolproof series is designed to assist the Casablanca customer fully understand the rich set of tools available to them.  The first two tutorial sets are available now through us and can be ordered through your Casablanca dealer. 


For Casablanca Classic Tech Support, contact McNally's Plug and Play


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