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Technical Support

Phone Support

If your Casablanca is under warranty, there is no charge for equipment phone support.  Out of warranty phone support is $100 per hour. You can reach our support staff by calling 360-371-4942. If we miss your call, please leave a message with the information requested below the support email addresses. We do our best to return all calls within 24 hours. We are here from 9:00 to 5:00 Pacific time, Monday-Friday. If you just need tutoring on how to operate our equipment, it is available by phone for $100 per hour, but there are many free options below.

Email Support

Technical Support is available by email for $15 per issue or $30 for a message addressing multiple issues. To obtain support via email, please send your message to one of the following:

SmartEditSupport@macrosystem.us (for Avio, Kron, Prestige, Solitaire, and Renommee users)
BogartSupport@macrosystem.us (for S-2000, S-3000 S-4000, S-4100, S-6000, Topaz, and Karat users)

Be sure to include the following items in your message:

  • Your name, Credit Card number, and expiration date
  • Casablanca Model and Serial Number 
  • System Software version
  • DVD Arabesk version (if applicable)
  • Version numbers of any other software that is relevant to your question
  • Monitor mode (single video, single VGA, or dual monitor mode)

Your specific question

Support Contracts

A Support Contract will provide you with phone and email support for $249 per year. If you are using our products at a school, be sure to ask about school pricing.

Free Support options

Our website features answers to some of the most frequently asked questions .

There are some other great options available for free support. Please check out the Casablanca Forum and the Cassie Tips List. Both offer fast and free answers to your Casablanca questions.

Your local Casablanca Dealer can also be a great source of information as well.

Other Support options

CasablancaExpert.com

This subscription based website by Chet Davis is the largest collection of tutorials, tips and techniques anywhere that is solely dedicated to editing on a Casablanca.  As a member of Chet's website you’ll have unlimited access to more than 300 pages of 'how-tos' in the form of tutorials, tips and tricks 24 hours a day, 7 days a week - along with more than 30 streaming online videos.  All these resources are indexed by menu screen as well as software title for easy access. 


Casablanca Expert Tutorial DVDs

Chet has also been producing instructional DVDs.  His Casablanca Foolproof series is designed to assist the Casablanca customer fully understand the rich set of tools available to them.  The first two tutorial sets are available now through us and can be ordered through your Casablanca dealer. 


For Casablanca Classic Tech Support, contact McNally's Plug and Play


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