Repair Shop

From time to time it may be necessary to ship your Casablanca unit to us for repairs, hardware upgrades or other reasons. When you do, you will be taken care of by our Service Department, one of the best support services in the business.

If you suspect that you have a hardware malfunction, please first consult our FAQ Section. If you still suspect a hardware problem, contact our Tech Support department for diagnosis. If you in fact need to return your Casablanca, you will be issued instructions on returning your Casablanca.

No shipments will be accepted without an RMA# issued from the Tech Support Department.

SHIPPING YOUR CASABLANCA EDITING SYSTEM

Re-installing your operating software will often remedy the problems your system is experiencing. If you are still experiencing diffi culties after a full installation of you operating software please document the approximate time the errors occur and leave the corrupted footage on the hard drive before sending your unit in for repair.

Please allow the repair technician 2 weeks for all repairs.

All products that fall under warranty will be either repaired or replaced at no charge. The repair technician will determine whether to repair or replaced a customers unit.

After the repair has been made all units will be shipped via Fedex 3 Day Express Saver unless other paid arrangements are made. All products out of warranty will be charged $100.00. The Fee will be paid when the Return Authorization Number is issued for the unit. If the cost of the repair is $100.00 or less the unit will be shipped back after the repair has been made. If the repair exceeds $100.00 the outstanding amount will be collected from the customer. When the full payment is received the unit will be shipped back.

Be prepared to have the hard drive erased. The majority of the repairs require an installation of the operating software, which will result in a loss of projects. We are not responsible for any lost projects.

We cannot stress enough the importance of leaving your corrupted footage and the approximate time the errors occur. The longest part of the repair process is replicating the problems. Leaving existing problems on the hard drive will help increase the timeliness of the repair.

The Casablanca Classic and early Avio boxes had cardboard inserts with a plastic sheet covering one of the sides. When packing the editor in one of these boxes, make sure that the unit is sandwiched between the two plastic sheets of the inserts. The insert on the bottom will have the plastic sheet to the top, and the top insert will have the plastic sheet to the bottom. If these pieces are reversed, the system will have room to bounce around and will likely be damaged.

The current boxes have black foam inserts that fit around the sides of the machine to separate the unit from the edges of the box. If you are returning a Prestige, Renomme, or Renommee Plus for repair, please be sure send the key to the hard drive. Make sure that everything is unplugged from the system before shipping (power and video cables, euroscarts).

If you are including any loose parts such as your trackball or euroscarts, make sure that they are packed inside a smaller box and protected from bouncing around. If you do not have the original packing material, we recommend using at least 3 inches of foam padding or bubble wrap on all six sides of the unit. Packing peanuts and crumpled newspaper are not suffi cient to protect the machine during shipping. Foam packing peanuts attract static electricity, which can damage the machine. You will be responsible for any damages incurred from insuffi cient packaging during shipment. If you have further questions, please contact us before shipping.

Method of Shipping

We recommend using FedEx or UPS to ship your unit so it can be insured and tracked. If your unit is shipped using the US Postal Service, or some other untrackable shipping service, we cannot be held responsible for units lost in shipping.

Ship To:

MacroSystem US
RMA# _______
5485 Conestoga Court
Boulder, CO 80301

Repair Prices

The below prices include return shipping via FedEx Ground. Additional shipping services costs (Overnight, 2-day) are the responsiblity of the end user. These prices are estimates, the final cost may vary.

MacroSystem Digital Video

80gb Hard Drive (Refurb) $75
160gb Hard Drive $119
300gb Hard Drive $169
Case-Bottom $75
Case-Top $75
DV Board $650
DVD Burner $79
Fan $50
Front Panel $100
In/Out Board $75
MotherBoard $500
Power Supply $100
Prestige Drive Connector $40
Prestige Front Input $100
Prestige Sled $99
SmartMedia Reader $150
VideoBoard $400

**A minimum of $100.00 diagnostic fee plus shipping will be charged on all non warranty rma's.