MacroSystem US
is dedicated to providing our customers with the highest level of service and
merchandise. However, we understand that you may need to return an item to us.
In such an event it is important that you adhere to the following policy to
insure a refund.
• Returns must
be made within 15 days upon receiving merchandise.
• No
unauthorized returns for refund will be accepted; all returns must have an RMA
number assigned to them. To receive an RMA number for a return for refund,
please contact Dennis Gechas at 303-440-5311 or dennisg@macrosystem.us
• Returns must
be received within 10 days of receiving an assigned RMA number.
• For a full
refund of any product, merchandise must be unopened. Any open merchandise is subject to a 15% restocking fee.
• To avoid
additional charges all returns must include all original packing materials and
box.
• Refunds
exclude shipping charges.
• We suggest you
send your return by a trackable method and that you insure your return
sufficiently. MacroSystem is not
responsible for any loss, damage, or freight charges of returning items.
• MacroSystem is
not responsible for merchandise damaged by customer misuse or failure to follow
instructions specified in the owner's manual.
• If product is
damaged or defective upon receiving it please contact Customer Support at
303-440-5311 within 7 days.
• Please allow
7-10 business days for refunds to be issued
• Original
purchaser must submit returns.
MacroSystem
reserves the right to refuse all or part of refunds if any or all of the above
terms and conditions are not met. Terms and conditions subject to change
without prior notice.
